Bilingual Agent: Remote Access Control Operator – Costa Rica

DESCRIPTION
We are looking for a highly organized and detail-oriented person to join our team as a Remote Gate Operator for our secure parking facility. As the primary point of contact for drivers and staff, you will be responsible for ensuring the smooth flow of vehicles while maintaining compliance with safety and security protocols. Your role will include handling customer inquiries, data verification, authorizing gate access, document review and entry, system mastery, data security, and collaboration with various departments.

RESPONSIBILITIES
• Respond to customer queries and concerns regarding gate access and entry procedures.
• Communicate with drivers, vendors, and other personnel to facilitate the smooth flow of vehicles and ensure compliance with safety and security protocols.
• Data verification and data accuracy audits:
Ensure timely and accurate entry of relevant information into the system.
Verify data to ensure integrity and correctness.
Conduct periodic audits of data entries to ensure accuracy and compliance with established standards.
• Granting or denying access to authorized personnel based on established criteria and protocols.
• Document review and entry, record maintenance:
Process gate-related transaction documentation.
Meticulously update records with attention to detail.
Maintain accurate records of all incoming and outgoing vehicles, including relevant details such as date, time, vehicle information, and driver details.
•Demonstrate proficiency in using data entry software, databases, and other relevant tools.
• Implement and maintain data entry standards, considering specific needs and categorization requirements.
Verify and validate data, identifying and correcting errors or inconsistencies.
•Adhere to and enforce data security and privacy policies, ensuring the confidentiality of sensitive information.
• Collaborate closely with other departments to understand data requirements and ensure seamless integration of data within the context of secure parking.
• Perform visual inspections of vehicles to ensure compliance with safety regulations and organizational standards.
• Be prepared to respond to emergencies or security breaches, including notifying relevant authorities and following established protocols.
• Identify and resolve issues related to data entry and gate operations, collaborating with the IT department or relevant departments as needed.

REQUIREMENTS AND SKILLS
• Education: High school diploma or equivalent.
• Language proficiency: B2+ or higher level of English.
• Proven experience in a similar role, preferably in a fast-paced multi-tasking environment.
• Technical competence: Proficiency in relevant data entry programs and tools.
• Communication skills: Excellent communication and interpersonal skills.
• Organizational skills: Detail-oriented with excellent organizational abilities.
• Internet speed: Minimum 150 Mbps or higher internet speed (wired connection).

OTHER
•Mode: Hybrid position.
•Working Hours: Monday to Friday, 5:00 a.m. to 2:00 p.m.
•Location: Belén, Heredia, Costa Rica.
•We offer a safe working environment, growth opportunities, and a competitive salary.
•This position requires a rotating schedule with rotating days off.

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