Bilingual Agent

Receives interactions for users who want to enter or leave the Container Site. Must monitor cameras from which they verify vehicle and container data. Manage the information system of people who have access to the Property.

•Must be a solid team player with an outgoing, positive demeanor and proven skills in establishing rapport.
•Greet callers in a friendly manner and transfer to the proper location to answer callers’ questions to avoid contacting off-duty staff.
•Ensured the privacy and confidentiality of all messages and information released or given.

BASIC QUALIFICATIONS & SKILLS •Advanced level English. •Highschool diploma. •Ability to type 35 wpm or more. •Availability to work on rotating schedules must be required. •Attention to detail and solid organizational skills. •Multitasking skills. •+2 year of experience in Contact Centers. •Service attitude. •Improvement attitude. •Responsibility. •Communication. •Teamwork. •Negotiation.

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